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Privacy policy

Privacy Policy for Croix Valley Europe (croixvalleyeurope.com)

Effective Date: [13/12/2024]

At Croix Valley Europe, accessible from croixvalleyeurope.com, your privacy is one of our top priorities. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the European Union's General Data Protection Regulation (GDPR). By using our website, you consent to the terms described in this policy.

Who We Are

Croix Valley Europe is operated by Croix Valley Foods, with offices located at Stökskesweg 11 5571TJ Bergeijk, The Netherlands. For any questions about this Privacy Policy or the handling of your data, please contact us at:

  • Email: info@croixvalleyeurope.com

What Personal Data We Collect

We collect and process personal data to provide and improve our services. This includes:

  1. Information You Provide to Us:

    • Name, email address, phone number, and billing/shipping details (e.g., when placing an order or subscribing to newsletters).
    • Payment information (processed securely through third-party payment processors).

  2. Automatically Collected Data:

    • IP address, browser type, operating system, and other technical data when you visit our website.
    • Cookies and tracking technologies to analyze website traffic and improve user experience.

  3. Other Sources:

    • Data from social media accounts when interacting with us via those platforms.

How We Use Your Data

We process personal data only when we have a lawful basis, such as:

  • To fulfill orders and provide customer service.
  • To send marketing emails or updates (only with your consent).
  • To improve our website, products, and services.
  • To comply with legal obligations, such as tax reporting.

Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@croixvalleyeurope.com or mailing us at:
Croix Valley Foods
Stökskesweg 11 5571TJ Bergeijk The Netherlands

Your Rights Under GDPR

Under the GDPR, you have several rights regarding your personal data:

  1. Right to Access: Request a copy of the personal data we hold about you.
  2. Right to Rectification: Correct inaccuracies in your personal data.
  3. Right to Erasure (Right to Be Forgotten): Request the deletion of your personal data, subject to certain conditions.
  4. Right to Restriction: Restrict the processing of your data in specific cases.
  5. Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
  6. Right to Object: Object to processing for direct marketing or other legitimate interests.
  7. Right to Withdraw Consent: Withdraw consent for processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at info@croixvalleyeurope.com.

How We Share Your Data

We do not sell or rent your personal data. We may share your data with:

  • Service Providers: Third parties that help process payments, ship orders, or manage our website.
  • Legal Authorities: When required to comply with legal obligations or protect our rights.

Cookies and Tracking Technologies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

Data Transfers

If we transfer your data outside of the European Economic Area (EEA), we ensure it is protected through appropriate safeguards, such as contractual agreements or certifications under relevant frameworks (e.g., Standard Contractual Clauses).

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Germany and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 Mobile Messaging Services Terms and Conditions

The Croix Valley Europe mobile message service (the "Service") is operated by Croix Valley Foods (“Croix Valley Foods”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Croix Valley Europe SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Croix Valley Europe through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Croix Valley Europe. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (855) 509-1395 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Croix Valley Europe mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (855) 509-1395 or email info@croixvalleyfoods.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice https://www.croixvalleyeurope.com/policies/privacy-policy.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Updates to This Privacy Policy

We may update this policy periodically. Please review it regularly for any changes. Significant updates will be communicated to you via email or website notifications.

Contact Information

For questions, concerns, or to exercise your rights, please contact us:

  • Email: info@croixvalleyeurope.com
  • Phone: +1 (715) 800-6328
  • Mail: Stökskesweg 11 5571TJ Bergeijk The Netherlands

If you are not satisfied with our response, you may lodge a complaint with your local Data Protection Authority (DPA).

Thank you for trusting Croix Valley Europe. We are committed to protecting your privacy and ensuring compliance with GDPR regulations.